Frequently Asked Questions
We know how important it is for you to be ensured about the company you are going to trust. And you may have some questions about the process. So we hope you find answers to all your questions here.
It is very simple. Just select the service that you are interested in and book an appointment online. 24/7. It is that simple!
Make a list for us with jobs prioritized – this way we can work most efficiently.
You can also shop for any custom materials that you think you might like to pick out upfront.
And then relax and let us do the work for you.
A handyman generally is able to tackle multiple small jobs around the home or office, whereas a specific trade is more likely to take on a bigger project.
At Metropolis however, our experts are happy to look at any job as we have the skills and tradespeople within our business to always provide a solution no matter how small or large the task.
You can reach us via email infometropolis2024@gmail.com or by WhatsApp 07438726220
If you need to reschedule or cancel a confirmed booking, please give us 48 hours notice prior to the arrival day. We apply a cancellation fee prior to the scheduled time, or if the customer fails to provide access to our team as previously arranged.
You can change the time and date of an upcoming scheduled job by contacting our office. You can email our office at infometropolis2024@gmail.com. We require a 48 hours notice to reschedule a booked job.
If you change the time or date within 48 hours, then an additional charge will occur. Standard rate
You don’t have to pay prior to the service day only a deposit.
If you prefer to make the payment in advance, you can do that as described in the FAQ answer for payment methods.
In the unlikely event of damage caused by us, we are insured.
All our travel with a range of tools and some materials to cover for small common jobs.
If special materials are needed, it is best if you can purchase them upfront and have them ready for us on the day. If you are unable to do so, our team are happy to source them locally on the day of the service, or for difficult to locate items, we can order them specially to be fitted on a later visit.
We carry a range of small, commonly used materials (e.g different plugs, screws and so on), so it is not often that we need to go shopping.
If we do need to go shopping and we can source materials locally, we charge at our standard hourly rates, but we cap the charges for shopping time at 60 minutes.
If there is a long shopping list, or if we need more than 60 minutes to find the needed items, we will notify you will only charge for more than 60 minutes by prior agreement.